Salon Policies

Salon Policies at Melanie Richard’s Hair & Beauty Salon in Peterborough

Booking Fee

We have introduced a Booking Fee to minimise clients not showing up or cancelling at short notice. This enables more of our clients to have an appointment & increases our client capacity which has been lessened to ensure social distancing.

Your Booking Fee will be lost & retained by the salon should you choose to cancel or move your appointment with less than 48 hours’ notice. If you move or cancel your appointment with more than 48hours notice your booking fee will be held on your account for when you next book your appointment.

When booking or re-booking an appointment we require a 25% booking fee. This booking fee is NON REFUNDABLE.

Read full details here

Cancellation Policy

Here at Melanie Richard’s Hair & Beauty Salon in Peterborough, our team aim to deliver the best possible service. Please understand that when you fail to arrive for your appointment or cancel without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, we respectfully ask that if you are unable to attend your appointment, or need to reschedule, please be kind enough to let us know 48 hours beforehand.

If you fail to give the required notice you will lose your booking fee.

Colour Policy

An allergy alert test (AAT) is required before all hair colouring & tinting services at Melanie Richard’s Hair & Beauty Salon in Peterborough to allow us to check for sensitivity and reactions to products that we use. We offer free Allergy Alert Tests (also known as skin testing and patch testing) in our salon.  You will need to make an appointment to attend the salon at least 48 hours before (no more than 5 days before) your hair colour or tinting service for your test. 

Read more here